Below is a list of countries that we currently provide shipping to. We hope to expand this list in the near future. Sorry for any potential inconveniences. Thank you very much for your interest in our products!
Orders are usually packed and ready to ship in 1 to 3 business days. However, shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates. International shipments will not ship until all item(s) ordered become available. A “business day” is considered to be Monday through Friday, excluding holidays. Please allow 1 business day for your tracking information to update. If you have additional questions, please contact customer service.
We are currently shipping to Canada only, and planning to expand our reach. However, this service takes 7-10 business days. Your shipping fee, inclusive of duties and VAT fees will be calculated at checkout based on the items in your order. However, we are not responsible for lost or stolen packages, or additional duties and fees mandated by customs.
FARSÁLI is not responsible for lost or stolen packages. FARSÁLI will not replace or refund an order if the package is missing. If the package shows delivered, but a a package has not been collected, please contact your shipping carrier to conduct a lost package search or to take advantage of any available shipping insurance they may offer. Please note FARSÁLI does not provide shipping insurance.
Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.
As an added layer of security, we do offer signature on delivery for online orders. We encourage you to exercise this option if you are concerned with the security of your delivery.
If you wish to change your shipping address after making an order, please contact us as soon as possible so that we can assist you. Please keep in mind that once orders are processed, we cannot change the shipping address. We ask that you double check your shipping address when entering it into the system to ensure that you receive your package. FARSÁLI is not responsible for deliveries that are made to incorrect addresses which are entered on our checkout page by customers in error.
For order inquiries, please allow 1-2 business days for a response.
All general inquiries, please allow 3-5 business days.